Two years ago, a healthcare client in Mexico openly told its vendor to stop sending timesheets. They weren't tracking hours clocked anymore. The only thing that mattered was results. That request tells you everything about where the IT services industry is headed.
Fast forward to today: where time was the product earlier, AI has made that argument absurd, and performance outcomes have become the only true metric to measure efficiency.
That shift to outcome-based pricing can be felt across the nearshore IT services industry. And this is changing the entire strategy around how vendors price, hire, and acquire clients.
We approached nearshore industry leaders and stakeholders to learn how, despite shifting business models, things are playing out on the ground.